Frequently Asked Questions
Please read our FAQs before sending us a message
How do I contact customer service?
We currently offer email support. Please fill out the form to the right and one of our customer service representatives will reply as soon as possible.
How much is shipping?
As there are so many freight variations in shipping our products, you will be able to see the shipping charges for each product as you checkout. For international customers outside of the contiguous USA as well as Alaska and Hawaii, please contact us first for freight costs to your address if its not available for your selection .
Do you ship orders outside the USA?
For some products, yes but please contact us for details.
What is your guarantee?
We offer a 100%, money back guarantee on all of our products that covers damages in transit and faulty workmanship. Please see individual products for details.
Can I change my order?
Absolutely. We can make changes to any order as long as you contact us before your order ships.
Where are you located?
We are centrally located in Southwest Ohio and are on the Eastern Standard Time Zone (EST).
When will you have new sheepskin boot sizes available?
Sorry, we are currently sold out of most sizes and will not have new stocks until August 2018.